Register new application

New applications are created for a specific job. When you open the job description, you can create a new application with or without a check for duplicates:

• Create new application (with no check for duplicates)

Use this option to create a new application without checking for duplicates. The system will not check whether the data provided belongs to a previously created applicant.

• Create new application

Use this option to create a new application with a check for duplicates. The system will automatically check whether the data provided belongs to a previously created applicant. If so, the system will provide relevant suggestions. You can accept these suggestions or, if none of the suggestions match the current applicant, you can enter the person as a new applicant.

When creating the application, enter the applicant's information. It is important to enter an email address. Be sure that the email address is written correctly and that there are no spaces after the email address. At the bottom of the view, you can attach documents (résumé, certificates of completion etc.). Finally, click Save. Note that the application form can be customized for each branch office.

When creating an application, you can indicate in the lower section (configuration mode) what the next step after registration should be:

What would you like to do next?

• Back to applicant overview
• Complete application documents
• Create another application

The application is now entered in the system and can be clicked on in the “Applicant overview” tab in the detailed view for the job. This action is used by recruiters to create new applications for their jobs (Access for recruiters).

Unsolicited applications can be created in the overview of all applications.

Error messages and causes

The following error message appears sporadically in Applicant Management when a user attempts to submit the application form:

• Form was not saved because the security token was not sent.

Cause: This error message appears for security reasons, e.g. if an applicant attempts to send an application form multiple times or tries to upload a document to the same position multiple times. The security feature is intended to prevent attacks via form submissions, and is considered as valid behavior.

Possible solutions:

• This error is often caused by outdated cookies in the user's browser. Therefore, try deleting those cookies through your browser settings/options.
• Users on Mac devices and/or the Safari browser should check whether cookies are activated. They are deactivated by default, and should be activated.
• Changing browsers can also help to avoid these types of problems.
• Special characters or spaces in uploaded documents.

• Error 500: Internal Server Error: An unexpected server error has occurred.

Cause: This error message often appears when you upload files with spaces or special characters in the filename.

Solution: When uploading files, be sure that the filename does not contain any spaces or special characters.

For more error messages, see Error code.