Performance

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If there are performance problems when using your solution, check the most frequent trouble sources listed below.

Browser settings (for end users)

  • Umantis should have been added to the so-called trusted sites.
  • Check the use of add-ons that impact connection speed.
  • When using Internet Explorer: Check the action of group guidelines
  • Check proxy settings and, if necessary, access the server without the proxy server.
  • Check the server time request: The current connection speed is shown by navigating with the mouse above the footer. If there are differences between the time shown here and your server time, then there is a connection problem.
  • Use another browser (such as Firefox or Chrome).

Infrastructure (for IT specialists)

  • Run the test with a different Internet connection (for example with a Smartphone or at home).
  • Check the settings at the proxy server or in the firewall and if necessary, add the SSL security exception rule for "xxx.umantis.com".
  • When using a web application firewall (continuously checks the data transmission to the Internet server), try switching it off.
  • If a Deep-Packet-Inspection/Intrusion Protection/Anti-Virus or another type of IPS is used at the firewall: Is there a change in the access speed if it is released for "xxx.umantis.com"?
  • Check the Quality of Service (QoS) for "xxx.umantis.com".

Other methods

  • Monitoring for https://employeeapp-xxx.umantis.com or https://recruitingapp-xxx.umantis.com: Send requests, for example every 30 seconds and check the response times/latencies.
  • Check any packet losses between customer and Umantis.
  • Test routing via Traceroute (calculating the connection path of IP router data packets to the target computer) to Umantis; if necessary, reroute through provider.

Info.gif In the event of performance problems when loading the overviews, reduce the size of the displayed jobs overview using Configuration mode (configure tables) to 10 lines.