SPF entry

SPF stands for “Sender Policy Framework”, a technology used to prevent spam or virus-infected emails with forged sender addresses.

Outgoing mails with the customer’s sender domain (e.g. John.Doe@customerdomain.com) may be filtered out in some cases.

• Reason: Mails with the domain xxx@customerdomain.com are sent through the Umantis mail server.
  
• Suggested solution: SPF entry of the domain customerdomain.de

The contact person is typically the person responsible for email / technical infrastructure.

It is easiest if you add our SPF record into your existing list using “include”. This will ensure that you stay up to date, even if we add more email servers to keep up with ever-increasing demand. To do this, please add the following line to your SPF entry:

• For the hosting center in Switzerland: include:spf.umantis.com
• For the hosting center in Germany: include:spf.de.umantis.com

Important note

The dispatch of emails is a central functionality of the umantis application. As a Umantis customer, you are responsible for enabling Umantis to send e-mails either through an SPF entry, DKIM or by setting up an e-mail gateway. If the setup is not done by the customer, no e-mail can be sent.

If desired, the e-mail gateway can be set up by an Umantis specialist (chargeable service).