Recruiting via WhatsApp
Helpful information:
- Umantis Applicant Management & PitchYou (Webinar recording)
- Recruiting via WhatsApp with PitchYou & Umantis (PDF in German)
- PitchYou website
- Test PitchYou
Frequently asked questions
>> Click on "Expand" to view the contents. - Where is the interview stored? What happens to the data when we (don’t) hire this person? How is the information obligation pursuant to Art. 13 DSGVO implemented?
You will find more information at: https://www.pitchyou.de/pitchyou-dsgvo
- Currently, data protection authorities prohibit the use of Facebook for the public domain. Facebook's data protection problems also correspond to WhatsApp as part of the group. What impact does this issue have on your product?
You will find more information at: https://www.pitchyou.de/pitchyou-dsgvo
- Do WhatsApp or Facebook have access to the data via the chat?
You will find more information at: https://www.pitchyou.de/pitchyou-dsgvo
- What are the monthly costs for PitchYou?
Please feel free to contact us at salesteam@pitchyou.de.
- Is there an interface to P&I Loga ? Concerns this Umantis and PitchYou ?
On the part of Umantis, interfaces to P&I Loga can be implemented.
- We do not display the job ad in applicant management, but directly on the homepage via an API interface. Is integration with PitchYou possible in this case?
Yes.
- Can you customize the chat to job ad and target group?
Yes.
- Will the questions be adjusted in Umantis Applicant Management?
No, this is currently done through PitchYou's fast and reliable support.
- Is it possible to change the questionnaires regularly?
The questionnaires can be customized at any time via PitchYou.
- If someone accidentally clicks "yes" in the interview but actually wanted to click "no", can the applicant go back in the process?
Yes, you can jump back and also restart the interview at a certain point.
- After receiving the application and saying "We'll be in touch ..." via WhatsApp - is it then possible for the applicant to contact us via WhatsApp as well?
Currently, an individual chat from Umantis Applicant Management is not (yet) available. A clear closing message such as "...further communication will take place by mail / phone" helps here.
- (How) could you communicate further with the applicants themselves via WhatsApp?
Currently, this is only possible outside of Umantis via a separate PitchYou application.
- If the job posting is advertised on StepStone, for example, and the applicant is then redirected to the applicant tool, can the applicant still select the WhatsApp application or does that have to be on the applicant's own website?
You will not find a WhatsApp button on Indeed and Stepstone at the moment. Unless the forms lead 1-to-1 to your job posting. More and more companies are also trying to drive more and more traffic to their own career site. Here, PitchYou delivers a corresponding conversion.
- How does applicant communication continue after receipt of the application? Via WhatsApp or e-mail?
Further communication takes place directly from Umantis Mitarbeitermanagement - usually by e-mail.
- How can I incorporate/integrate PitchYou into a paid campaign via social media?
This works wonderfully! Behind the button is a URL to jump into the interview.
- Are the first and last name also in the contact details on the application?
Yes.
- How does the written communication with the applicant work? Is it via e-mail or also via WhatsApp?
See question 12. Currently it is not possible to offer a 1to1 chat via WhatsApp from Umantis Applicant Management.
- Which mobile number is behind the chat?
You set the stored number. It can be a mobile number, but also a landline number. We will support you here with the setup and selection as part of the onboarding process.
- Is the same number always stored or can it also be varied depending on the staffing procedure?
For most customers one number is sufficient. But it is also possible to rotate, if you deposit several numbers / WaBa's.
- There is a competitor that works with an avatar that reads the chat aloud. Is something like this planned?
No, we don't see any reason for that either. You have to type or dictate your answers there. Nothing else is done on WhatsApp. Only that it happens in the most popular channel in the world, we remind, translate, etc..
- Can the questions also be supplemented with links to company films (e.g. shift work) or similar?
Yes.
- If I want to start PitchYou as a pilot for one company, but the careers page is for all group divisions, is this feasible?
Yes.
- How long does the technical setup take?
Approx. 2-4 weeks. Ultimately, however, this also depends on how quickly the customer can "deliver" internally.
- What happens to the voice messages of the applicants?
Voice messages can thus be transmitted audio file (attachment).
- Can I also contact the applicants from the system on WhatsApp? Interim notifications, requesting additional documents, etc.?
Currently not.
- From an applicant's point of view, I'm giving my data, such as my resume or salary expectations, to WhatsApp and thus to Facebook, aren't I?
Yes, but the conversations are encrypted end-to-end. WhatsApp's data protection is primarily about the contacts in the phonebook, and these do NOT come into play with an API variant. See: https://www.pitchyou.de/pitchyou-dsgvo
- The questions and answers of the questions are not shown under "Questions" in Umantis Applicant Management, are they? Only as a PDF summary?
Exactly, individual information such as name, date of birth, email, telephone number or address are automatically filled in the corresponding fields in Umantis Applicant Management. All other questions are submitted as a summary in a PDF.
- Is it possible to include "knockout questions" where the interview is automatically terminated/the applicant gets a rejection? E.g. if the applicant does not live in the area and is therefore not an option.
No, this is not in the spirit of the Candidate Journey from our perspective. The interviews continue until the end.
- Are there automatic rejections if a candidate is not qualified?
No, it is always the recruiter who decides.
- Is the question block automated so that the interview can take place at any time?
Yes.
- Can you link to "all" fields on the application file or is this a predefined set of fields that can be filled through the interface?
The fields are predefined. Currently, all contact information (name, date of birth, email, phone number or address) can be submitted.
- Can the tool also be used for individual branch offices only?
Please get in touch with us. We have to check this in each individual case.
- Is it possible to turn off the translation option?
Yes.
- How many languages can be translated into? Do they have to be selected beforehand?
Currently, translation is possible into over 25 languages.
- Are applications/interviews that have not been completed also transferred to Umantis Applicant Management so that candidates can be contacted again by phone, for example?
Yes, this is possible and can be set.
- Is it possible to open the WhatsApp chat in the browser on the PC?
Yes.
- How do I create the PitchYou templates?
The questionnaires themselves are created in PitchYou. In Umantis Applicant Management, a selection list can then be used to define which questionnaire is to be used for each position.
- Are you considering expanding the cooperation to other messenger services?
That's a possibility, if necessary. Currently, we do not see any particular reason for this in the DACH region.