Error code

Error codes can arise in the Umantis solution for a number of different reasons. The cause of the error can be analyzed based on the error number. The most common errors involve the following codes:

Error 401: Website could not be loaded: The request cannot be completed without valid authentication.
Error 403: No permissions: You do not have permission to access this page.
Error 404: The requested page does not exist: The requested resource was not found, i.e. the link as entered is either incorrect or outdated.
Error 500: Internal Server Error: An unexpected server error has occurred.
Error 503: Service Unavailable: Server temporarily unavailable, overloaded, down or undergoing maintenance.

Actions that may help to resolve errors:

Log out of the Umantis solution and log back in again
Check the URL in the address bar for typos
Go back to the previous page and perform the action again
Check access permissions

To learn more about how to set up your pages for errors 403 or 404, see External appearance

Error message: Form was not saved because the security token was not sent.

Cause: This error message is due to a security issue, e.g. if a user attempts to submit a form multiple times or upload a document to the same place multiple times. The security feature is intended to prevent attacks via form submissions, and is considered as valid behavior.

Possible solutions:

This error is often caused by outdated cookies in the user's browser. Therefore, try deleting those cookies through your browser settings/options.
Users on Mac devices and/or the Safari browser should check whether cookies are activated. They are deactivated by default, and should be activated.
Changing browsers can also help to avoid problems.
Special characters or spaces in uploaded documents

Redirection to Error 503 pages

Umantis performs regular security updates. These are generally applied on Sundays (outside of usual working hours), and may lead to short interruptions in the solution's availability. During these updates, or in case of (very infrequent) outages in Umantis solutions, users will see an Error 503 page. You can set up a redirect to your own customized Error 503 pages.

If you have integrated Umantis (or your job board) via iframe, replace the following HTML code:

<!DOCTYPE HTML>
 <html>
    <body>
        <div>
            <p><h1>This is a customized header</h1>
        </div>
        <iframe src="https://KUNDE-ID.umantis.com/" id="umantis_iframe" width="100%" height="800px"></iframe>
    </body>
 </html>

with the following HTML code:

<!DOCTYPE HTML>
 <html>
    <body>
        <div>
            <p><h1>This is a customized header</h1>
        </div>
        <iframe src="" id="umantis_iframe" width="100%" height="800px"></iframe>
        <script>
            var umantis_url = "https://CUSTOMER-ID.umantis.com/";
            var redirect_url = "http://RedirectPage.com/";
            var iframe_url = umantis_url + "#" + encodeURI(redirect_url);
            document.getElementById("umantis_iframe").src = iframe_url;
        </script>
    </body>
 </html>

Modify the fields as appropriate for your data:

umantis_url — enter the URL for your Umantis solution here
redirect_url — enter the URL for your customize Error 503 page here

Error code

Redirection to Error 503 pages

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